+44 (0) 1452 234560 ( Mon-Fri: 09.00-17:00 )

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Frequently asked questions

Shipping & Delivery

Despatch Time
***** COVID-19 IMPACT ******  Whilst we are still printing and delivering our poducts, we are hampered by inconsistent stock being delivered in to us. The good news is that most of our orders are being delivered within 7 working days BUT you may experience further delays. The stock situation is getting better, but please bear with us until this is all over. 

 Unfortunately this is completely out of our control and means that some orders are being dealyed longer than we would like. We can't even say which stock items will experience delays because the deliveries are so inconsistent.

Thanks to our production process being bespoke and based in the UK, all our designs are always in stock so you never have to wait longer than it takes to print pack and post it to your door (on rare occasions we may have to wait a day or two for blank garment stock). We make every effort to get your order dispatched within 3 - 5 business days after the day of order. Sometimes the lead time is a little longer, but if this is the case we contact you to advise.

Experience has taught us that most order delays are down to missing delivery information, so please make sure you give us your correct contact, address and delivery details. We will deliver to the address you provide us, so failure to provide the correct details may mean that your goods are sent to an incorrect address.

You can review the details you have provided us at account registration, order confirmation and on your order confirmation email. If you have processed an order with incorrect details then please get in touch immediately so we can amend them for you. If your order has already been dispatched then regrettably we can’t be held responsible for a missing order.
Postage Rates

UK and USA postage is Free of charge and packages are sent via 1st Class Royal Mail 3 - 5 days from order. We do offer a "super fast shipping" delivery option which ensures your garment is produced, packed and shipped within 48 hours.
International shipping is charged at a flat rate for destinations not in the UK or USA.
Postage Times

It’s important that if you ordered online you gave a valid email address that you check regularly. We operate mainly via email, and will send you expected delivery date updates regularly. See below for a guide of delivery times:

UK: We post all our orders from by Royal Mail: All orders over a £100.00 goods value will be sent by Royal Mail recorded delivery on a First Class Mail service.

While the majority of orders sent this way will arrive between 1-3 days it can take up to 14 days after despatch to be delivered. These are the guidelines the Royal Mail provide us with, and which we have to adhere to if you contact us.

EUROPE: Deliveries to most European countries are sent priority air mail and should be delivered approximately 4-7 days after shipment from UK. The exception to this is Norway, where items are sometimes held up at customs, for that reason we advise Norwegian customers that deliveries can take up to 3 weeks and we'd ask you to wait that long before contacting us.

Rest of the World: Deliveries to the Rest of the World can take anything from 5 - 20 days. In our experience, the average time is 12 days.

Ordering and Payment

We use PayPal as our payment gateway/processor. You can pay through PayPal with or without a PayPal account. If you don't have a PayPal account you will be asked for your payment details via PayPal.

PalPal payments are made to "[email protected]" (https://www.petrolthreads.co.uk/ is a trading style/brand of Grid56 Apparel Ltd)

Can I order over the phone?

yes, you are more than welcome to order over the phone, but we do not have dedicated sales staff so you may find it easier to order from the comfort of your computer, tablet or phone. If you'd like to order by telephone, please call us on +44 (0)1452 234560.

I'm not sure if my order went through? How can I find out if it did?

You should receive a confirmation email from us soon after ordering. If you didn't, then chances are your spam filters are blocking our email, or your order didn't complete. Paypal is an external site to https://www.petrolthreads.co.uk/ and will usually process your order very quickly. To complete the order correctly you will need to see the order confirmed screen on https://www.petrolthreads.co.uk/ and also receive your confirmation email. If you are not sure if your order has processed properly please log in to your account on https://www.petrolthreads.co.uk/, your order should be displayed there. If you checked out as a guest and didn't register an account, please contact us and we will look into it for you.
I don't have a credit or debit card. Can I send an order in the post/mail?

Unfortunately we don't accept orders via post at this time.

I live outside the United Kingdom and I'm not sure what the UK price for my order is in my local currency. How do I find out?

If your currency is not one of the currencies available to select on https://www.petrolthreads.co.uk/ please check with xe.com or any other web based currency converter tool. https://www.petrolthreads.co.uk/ is updated every day with the current exchange rate.

I'm in America. Do you take $ checks or money orders?

No. We can only accept payment via paypal at this time on https://www.petrolthreads.co.uk/.

Payment Security

When you shop online at https://www.petrolthreads.co.uk/ we want you to feel you can do so securely, and we understand security and trust is a key factor in keeping you satisfied. We understand some customers can be uncomfortable divulging their payment details to companies without a well-known brand name so we have created a shopping environment in which you can have total confidence in using. While we hold all your order and address information, we do not process your payment. We pass responsibility for taking your payment to PayPal. This means we do not hold any of your debit or credit card information, we leave that to trusted financial institutions.
Paypal is recognized world wide and is one of the worlds leading and most trusted online payment system and gives YOU complete control over your payments to https://www.petrolthreads.co.uk/.

If you are new to PayPal you can set up an account free of charge. No credit/debit card information is required to sign up to PayPal. You can also pay with your credit card via PayPal without creating a PayPal account. If you are new to PayPal you can set up an account free of charge. No credit/debit card information is required to sign up to PayPal. You can also pay with your credit card via PayPal without creating a PayPal account.
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